For us at the Regatta Hotel, the importance of maintaining the privacy of your personal information cannot be overstated.The Regatta Hotel collects your personal information to set up and operate a member account in your name. If you choose not to give us this information, we may not be able to provide you with some of the Regatta Hotel's Reward Program Benefits.
How we collect personal information:
• Applications for membership of our Regatta Rewards Program • On-line applications for membership of our Regatta Rewards Program• Business card draws held in different areas of the Hotel• Customer Comment Cards from the Boatshed Steakhouse and the St Arnou Street Cafe • The Regatta Hotel collects personal information from third parties only when a staff member or guest passes on the details of someone who may wish to receive information regarding the Hotel.Your personal information may be used to:• Provide the services you are interested in • Administer and manage those services • Gain an understanding of the areas of interest to you in the Hotel, in order for us to provide you with better, more personalized services that are tailored to your likes and interests • Inform you of ways in which the services provided to you could be improved • Research and develop our services • Promote and market to you other services which we consider may be of interest to you. All new members of the Regatta Rewards program will be provided with the opportunity to give us permission to send marketing or promotional material including mail, email and SMS text messages. That is, we will send you such material only if you elect to receive it or if it is provided to you in response to your request.
Marketing material:Current members of the Regatta Rewards Program may notify us at any time that they do not wish to receive marketing or promotional material by making a request via email, phone or mail to:Tracey Hollens-RileyAssistant Hotel Manager543 Coronation DriveToowong QLD 4066Ph: (07) 3871 9595
Access to your information:You have a right to access your personal information. If you would like to do so please make a request via the contact details above.When we disclose your personal information
The Regatta Hotel has a strict policy whereby we never provide client information to third parties, except in the following instances:• An outsourced service provider who facilitates our contact with you eg. SMS messaging service provider. • The provider of the system which administers our Loyalty Program • Our related companies for the purpose of providing support services to us• Government and regulatory authorities, as required by law. All disclosures are made subject to strict privacy and confidentiality obligationsWe try to ensure that the personal information we collect and use is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. So please let us know if there are any errors in your personal information.
More information:The Regatta Hotel is part of the Coles Liqour Group company. Some of those companies may provide services to the Hotel from time to time. Click here to read the Coles Myer Privacy Policy.
